1. About this Privacy Policy

This Privacy Policy explains how J Bowie Joinery collects, uses and protects personal information when you use this website or contact us through it.

J Bowie Joinery is the data controller for the personal information collected through this website.

If you have any questions about this Privacy Policy, please contact:

J Bowie Joinery
Email: info@jbowiejoiners.com
Address: [Insert business address]

2. What information we collect

We may collect and use the following personal information:

• your name;

• your email address;

• your phone number;

• your location or address, if you provide it;

• details about your project or enquiry;

• any photos, plans or files you upload through the contact form;

• technical information about how you use the website, such as pages visited, device type, browser type and general website usage data.

3. How we collect your information

We collect information when you:

• submit an enquiry through the website contact form;

• contact us by email, phone or other communication methods;

• use or browse the website;

• agree to the use of analytics cookies, where applicable.

This website uses WordPress and Ninja Forms to manage contact form submissions.

4. How we use your information

We use your information to:

• respond to your enquiry;

• discuss your project;

• arrange a visit, quote or follow-up conversation;

• provide services you have requested;

• keep records of enquiries and communications;

• improve the website and understand how visitors use it;

• maintain the security and proper operation of the website.

5. Our lawful basis for using your information

We process personal information under the following lawful bases:

• Consent, where you choose to submit information through the contact form or agree to non-essential cookies.

• Contract, where we need to use your information to provide a quotation, discuss a project or carry out agreed work.

• Legitimate interests, where we need to manage enquiries, run our business, keep basic records and improve our website.

• Legal obligation, where we need to keep certain records for tax, accounting or legal reasons.

6. Contact forms

When you submit a contact form, the information you provide is sent to us so we can respond to your enquiry.

Please do not send sensitive personal information through the contact form unless it is necessary for your enquiry.

If the form allows file uploads, any files you provide should relate to your project, such as photos of the space, plans or relevant measurements.

7. Google Analytics

This website may use Google Analytics to help us understand how visitors use the website.

Google Analytics may collect information such as:

• pages visited;

• time spent on the website;

• device and browser information;

• approximate location;

• how visitors reached the website.

Google Analytics uses cookies and similar technologies to collect website usage information. Google Analytics does not provide us with information that directly identifies individual visitors.

Where required, analytics cookies will only be used with your consent.

You can also control cookies through your browser settings.

8. Cookies

Cookies are small files placed on your device when you visit a website. This website may use:

• Essential cookies, which are needed for the website to work properly.

• Analytics cookies, which help us understand how visitors use the website.

You can choose whether to accept or reject non-essential cookies where a cookie notice or consent banner is provided.

You can also block or delete cookies through your browser settings. Some parts of the website may not work properly if essential cookies are disabled.

9. Who we share your information with

We do not sell your personal information.

We may share limited information with trusted service providers where necessary to operate the website or respond to enquiries. This may include:

• website hosting providers;

• website maintenance providers;

• WordPress plugins used on the website;

• Google Analytics;

• email providers;

• professional advisers, where required.

We may also share information if required by law.

10. How long we keep your information

We only keep personal information for as long as necessary.

Contact form enquiries are usually kept for as long as needed to respond to the enquiry and manage any resulting work. If an enquiry becomes a project, we may keep relevant records for longer for business, tax, accounting or legal purposes.

Analytics information is retained according to the settings used in Google Analytics.

11. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no website or email transmission can be guaranteed to be completely secure. Please take care when sending information online.

12. Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• access the personal information we hold about you;

• ask us to correct inaccurate information;

• ask us to delete your information;

• object to certain processing;

• ask us to restrict how we use your information;

• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

13. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Website: ico.org.uk
Phone: 0303 123 1113

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.